iBOATS Reviews

Terrible customer service. They simply don't care if you are happy or not with the product, they sold you. Trying to return a poor, sloppy fitting boat cover was made to be nearly impossible with questions, photos required, etc. I ended up keeping a $300.00 boat cover to put over my firewood pile. Never again. Customer service is terrible. Products are overpriced.

Returned brand new prop never opened and it's been two weeks after they received it and still no refund plus they will not return my emails? This place is a joke guess they next step is getting in touch with the BBB.

This company will tell you they will get you parts,,,,, meanwhile 3 weeks later and 4-5 different answers from 4-5 different people,,,, NOW my parts are lost in shipment,,, YA RIGHT. Ordered 3 things and next to the last conversation they had 2 of them, now they never had any of them cause i had to cancel the order and wait 3-5 buisness days for the money back! Online con aritist is my personal opinion. DO NOT ORDER FROM THESE PEOPLE, YOU WOULD BE BETTER OFF GETING THEM FROM CHINA!

Wow, I thought this company was decent but I was wrong. They sent me an incorrect item (bimini top) and I followed their instructions for the return. The problem is they only do returns and customer issues by email which they take 3-5 days to even contact you. So, my custom size/color top took 3 weeks to make and ship. They sent one that was incorrect. They are going to take 5 days just to respond. The CORRECT item will then take another 3 weeks to fabricate and ship. This is crazy that we'll be another MONTH down the road before I can get this resolved. No one to handle customer needs other than sales shows where this company's priorities are. Poor customer service = Crappy Company. BEWARE!

Ordered 10 plastic inserts for square aluminum pontoon top. The parts cos was good at $35. I missed the calculated shipping cost to Canada at about $350 for a single packages shipped from New Jersey to Ontario, Canada. Also was hit with a brokerage fee if more than $50 at the boarder. That is a total of about $435 for ten small plastic parts weighing about a pound.

Bought the same thing at a marina for $32 total.

Tried to explain the shipping cost and they first offered a $25 gift certificate, then a manager forwarded an email saying they investigated the shipping fee of $350 and refunded me,$47.

Totally dissatisfied with iBoats can't recommend them for international purchases.

Three week wait for a quart of paint. Customer service response will tell you it will take at least three days before they will respond. When item was received it was damaged. I had to jump through all their hoops before they said that they would credit my visa card back for the purchase amount. That was on May 2nd 2022. Today is May 26... no charge back. The company will not respond to my emails concerning the matter. They are the worst.

I ordered something from their site. Got confirmation email but never a shipping email. They will not take a phone call for shipping issues, only emails to customer service. I have now written my second email and still no response. No way to cancel the order either. They take your money with no problem but then hold you hostage in hopes that some day you'll receive your order. Never buying from them again. I will be reporting to better business bureau as well. Hope this saves someone else the headache of dealing with them

They took my money and then they tell me that the order is delayed and no ETA on delivery. I asked to cancel the order (I need the paint NOW). No one to talk to, only email.
These guys are fraudsters - STAY AWAY

I will never send them money again. The customer service is nonexistent. I ordered on 2/26/22, it is now almost 3 weeks later and I can't get an update on the order. They won't return emails or phone calls. I have now started a charge back on my credit card.

Their standard response was "I don't know when your order will ship" every week for 2 months. Finally after hearing their robotic response I canceled my order